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Exam Code: 210-260
Exam Name: Implementing Cisco Network Security
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How can the administrator enable permanent client installation in a Cisco AnyConnect VPN firewall
A. Issue the command anyconnect keep-installer under the group policy or username webvpn mode
B. Issue the command anyconnect keep-installer installed in the global configuration
C. Issue the command anyconnect keep-installer installed under the group policy or username webvpn mode
D. Issue the command anyconnect keep-installer installer under the group policy or username webvpn mode
210-260 exam Correct Answer: C
A specific URL has been identified as containing malware. What action can you take to block users from accidentally visiting the URL and becoming infected with malware.
A. Enable URL filtering on the perimeter router and add the URLs you want to block to the router’s local URL list.
B. Enable URL filtering on the perimeter firewall and add the URLs you want to allow to the router’s local URL list.
C. Enable URL filtering on the perimeter router and add the URLs you want to allow to the firewall’s local URL list.
D. Create a blacklist that contains the URL you want to block and activate the blacklist on the perimeter router.
E. Create a whitelist that contains the URLs you want to allow and activate the whitelist on the perimeter router.
Correct Answer: A
According to Cisco best practices, which three protocols should the default ACL allow on an access port to enable wired BYOD devices to supply valid credentials and connect to the network? (Choose three.)
210-260 dumps Correct Answer: ABC
In which three cases does the ASA firewall permit inbound HTTP GET requests during normal operations? (Choose three).
A. when matching NAT entries are configured
B. when matching ACL entries are configured
C. when the firewall receives a SYN-ACK packet
D. when the firewall receives a SYN packet
E. when the firewall requires HTTP inspection
F. when the firewall requires strict HTTP inspection
Correct Answer: ABD
QUESTION NO: 26
In which three ways should you provide direction and focus during ambiguous or chaotic
circumstances? (Choose three)
A. create a communication hub so that people can get accurate information
B. sympathize with team members and leverage your presence to help provide clarity
C. demonstrate knowledge, use and understanding of new team problem management
D. provide an environment in which team members can experience a sense of continuity and control in their work lives.
210-260 pdf Answer: A,B,D
QUESTION NO: 27
Monthly performance evaluations keep analysts informed of their performance. What are two other reasons a manager should use these evaluations? (Choose two)
A. to determine the required skills
B. to determine the proper temperament
C. to establish the required Service Level Agreements
D. to determine the properinsourcing/outsourcing levels
QUESTION NO: 28
What is an excellent form of feedback on the type of service and support you are providing to an organization?
A. analyst reviews
B. manager surveys
C. analyst complaints
D. customer surveys
E. manager complaints
F. customer complaints
210-260 vce Answer: D
QUESTION NO: 29
To provide better service, a customer gives your Help Desk remote access privileges to their
system. What are theses privileges known as?
QUESTION NO: 30
What are two advantages of Computer Telephony integration applications? (Choose two)
A. It enables intelligent routing of calls.
B. It reduces costs by increasing productivity.
C. It allows effective communication over the internet.
D. The manual logging of call-related information can be used for invoicing purposes.
210-260 exam Answer: A,B
QUESTION NO: 31
What should you do to ensure that your Help Desk support strategies align with the organization being supported?
A. minimize cost
B. propose the highest level of support possible
C. study best practices for top performing organizations and set your strategies accordingly
D. consider the impact of the proposed services on the success of the organization as a whole
QUESTION NO: 32
What are two benefits of protecting and enhancing the image of the Help Desk? (Choose two)
A. timely call avoidance
B. reduced resolution rates
C. potential business growth
D. improved employee moral
210-260 dumps Answer: C,D
QUESTION NO: 33
Many different reports are analyzed by Help Desk managers. Which report allows managers to
determine the “best practice” that their Help Desk should use, compared to the “current practice”
they are using?
A. stat reviews
B. gap analysis
C. analyst reviews
D. regional trend analysis
QUESTION NO: 34
A project is planned to rollout that will add new software to the network. Call volume is not
expected to change as few people will have access to the new software. What requirements should you consider?
A. staffing requirements
B. historical requirements
C. application requirements
D. scheduling requirements
210-260 pdf Answer: C
QUESTION NO: 35
Analysts play a large part in ensuring that the Help Desk provides consistent service to customers. Which two regularly scheduled events ensure that your analysts provide consistent service?
A. analyst reviews
B. analyst training
C. analyst interviews
D. analyst focus groups
QUESTION NO: 36
How can the Help Desk best manage new services and achieve its primary goal of eliminating
negative impact on your customers?
A. be prepared to add staff should a new service fail
B. be active in the implementation plan for new products
C. meet regularly with stakeholders to determine training gaps
D. meet regularly with focus groups and team members to evaluate past performances
210-260 vce Answer: B
QUESTION NO: 37
What is the benefit of outsourcing compared to insourcing?
A. improved quality
B. improved average speed of answer
C. greater control of support resources
D. lower capital cost for equipment and systems
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